Return Pickup Status not updated with Merchant Open / Close

Sarfaraz Khan filed this complaint againt ECOM EXPRESS

Type of Product/Service

Shoes Return Pickup

When this happened

2021-07-24

Purchase value in Rs.

Rs. 9600.00

Complant Details / What Happened

Item was picked up from my doorstep.Till date the status of return pickup done is not updated.Hence my money is stuck with Merchant.The return proof is already shared on twitter with Ecomexpress

Loss Value / How much effected

9600